CUSTOMER SERVICE

CUSTOMER SATISFACTION

We apply the same communication methods used by major corporations to generate constant customer satisfaction. Our agents are experienced in providing effective and fast replies, adjusting to the personality of the sender.  

RESPONSE PROTOCOL 

Alongside our clients we generate response protocols right after our collaboration is established. These protocols are created to assure that sensible and critical moments will have a direct response according to the values of the company. From our experience, we know that the internet has become a place of 'aggressive' communication at times, therefore we aim to de-escalate issues by providing cordial and thought-through answers.

GUARANTEES

1. Clear communication within customer guidelines.

2. Quick and efficient response to emails and social media messages (Maximum response time of 24h).

3. Real-time escalating of issues. 

OUR SERVICE AND FEE

Our consultancy services are carried on a payment per time basis.

With our invoice, we provide a detailed reporting timesheet of the work carried out. 

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© 2020. Erik Jurado